Q: DO YOU CHARGE FOR SHIPPING?
A: Shipping is free to all US customers. We use UPS Ground service. Upgraded shipping is available at an additional expense.
Q: ARE YOU A REAL STORE?
A: Yes! We have been in business since 2005. Midnight by J. Andrew's is under the same ownership as J. Andrew's Bridal + Formal. We recently moved our small prom department into its own space! Located directly beside J. Andrew's Bridal + Formal at 277 Hwy 74 North in Peachtree City, Ga 30269 (behind Mellow Mushroom Pizza).
Q: WHAT IS YOUR RETURN POLICY?
A: As is the case with most formalwear retailers, Midnight by J. Andrew's has a NO REFUND/RETURN/EXCHANGE/CANCELLATION POLICY. Formal dresses are a special occasion item which means that some may only wear the dress once and then try to return it. For the same reasons we--the retailer--cannot return the dress to the designer from where we order your dress. Our policy is clear because we want you to KNOW BEFORE YOU BUY. We GUARANTEE that no one has ever previously tried or worn the dress we have shipped you. Therefore, our policy is NO RETURNS/REFUNDS/EXCHANGES both online and in our retail store. Exceptions to this policy are if we made an error in ordering/shipping the wrong style, color or size.
Q: ARE YOUR GOWNS AUTHENTIC DESIGNS?
A: Yes! We are an authorized retailer of every designer listed on our website or in our retail store. All Midnight by J. Andrew's dresses are 100% authentic and are shipped directly from the manufacturer with all tags attached.
Q: WILL YOU SELL THE SAME DRESS TO ANOTHER GIRL GOING TO MY PROM?
A: As long as we are provided the correct date and the exact name of your school, we will not sell your dress and color more than once to your school’s prom. We COULD possibly sell it in a different color. We can only use dates and names of proms as provided to us by you--the customer. If we receive inaccurate information, we cannot be responsible.